If you have a Facebook Page that is inactive, and has been for some time, but you wish to retrieve it, we at SEM Consultants can help. With a Facebook Business Page, you can reach your audience in the appropriate space, knowing that those who see the content are people who are actually interested and likely to convert into customers. However, some people make Facebook pages and leave them dormant. And Facebook doesn’t like this! If you finally want to give your Facebook Business Page your all, but you have found that you’ve lost access to it, don’t worry – it can be recovered.
This process can be quite arduous, though, which is why it is beneficial to get a professional to do it for you. Failure to follow the appropriate steps can mean a failed recovery and lost access. Therefore, our social media manager is here to help you. Below is a guide to how your Facebook business page can be recovered…
STEP ONE: Speak to a Facebook rep using their Facebook chat
A team member of Facebook will be able to speak to you about the issues you are facing with your account. They will then be able to determine what the best course of action will be, and guide you through it.
STEP TWO: You can use their https://www.facebook.com/business/resources page for more information
This page provides you with a variety of information that will help you along the way, and help you find others who have experienced a similar problem.
STEP THREE: Send a link to your Facebook Business Page
The Facebook rep that you speak to is going to need to see your page in order to assess the situation. If they can see that the administration is lost for your Facebook page, then they will advise you on what to do next.
STEP FOUR: Potential course of action
There are a few ways that Facebook may be able to grant you access again. The likely course of action will be a long one, though. This is to file a disputed admin case. This is Facebook’s way of determining who you are, what your relationship to the Facebook page is, and whether it is in fact yours to admin.
STEP FIVE: Gather the documentation
Below is a guideline sent by a Facebook rep, with regards to the documents you will need to send to them in order to open the disputed admin case:
- A copy of a valid government-issued photo ID, such as a current driver’s license or a passport, of the individual signing the statement. See the different kinds of IDs we accept in the Help Center: https://www.facebook.com/help/159096464162185?ref=cr
- A notarized and signed statement from a person with sufficient knowledge and authority over this matter that includes all of the following:
- A description of your relationship to the Page (and authority to request a change in the person(s) who manage the Page, as applicable);
- The name of the current person(s) who manage the Page, as applicable;
- The relationship of the above person(s) to the Page;
- An explanation of your request, and whether there has been a termination of the employment and/or business relationship with the named person(s), as applicable;
- All documentation supporting your request including death certificate OR including a declaration from legal counsel on transfer of Page ownership rights];
- The Facebook account or email address associated with the Facebook account (or Timeline) that you wish to have added as the new admin of the Page; and
- A declaration under penalty of perjury that the information you have provided is true and accurate (your statement must include this language).
- Once you have provided this information, we may follow up with additional requests for information or documentation to evaluate your request. Providing the requested information does not guarantee that we will be able to fulfil your request. Keep in mind that if we are able to process your request, only one admin will be added to the Page, and it will be the admin’s responsibility to take action and manage the people who work on the Page.
- Please understand that if we do not receive a notarized statement with all of the requested information we will consider the matter closed.
- Finally, if the statement is not notarized and/or does not contain a declaration under penalty of perjury attesting to its truth and accuracy, we will not be able to proceed.
And from there, it is in Facebook’s hands, but you should regain access to your Facebook Business Page in no time.
PLEASE NOTE: The email address you provide Facebook with in the statement should have a Facebook account set-up, as this is the page Facebook will be adding the admin to, (if there isn’t – just set a new Facebook account using that email address before sending all the information over to Facebook, or it will take longer).
For more information about social media, click here. Good luck!